Terms of Service

Updated January 2023

360CRM is a part of 360CRM’s suite of online collaboration, business and productivity applications. You will be able to access 360CRM by using your common account for all 360CRM Services (hereinafter “360CRM Account”).

Accessing other 360CRM Services

Many 360CRM Services are integrated with 360CRM. Your 360CRM Account will also allow you to access all 360CRM Services even if such 360CRM Services are not integrated with 360CRM. Use of some of these 360CRM Services may require acceptance of terms of service specific to such 360CRM Services (hereinafter “Service Specific Terms”). You must read, understand and accept the Service Specific Terms before using the corresponding 360CRM Service.

Accessing Third Party Applications Integrated with 360CRM

Many third party applications (hereinafter “Third Party Application(s)”) are integrated with 360CRM. 360CRM will also be integrating more Third Party Applications with 360CRM. In addition, you may also integrate any other Third Party Application with 360CRM by using the API if such Third Party Application allows such integration. Access and use of Third Party Applications may require acceptance of terms of service and privacy policy applicable to such Third Party Applications (hereinafter “Third Party Terms”). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application.

Email Policy

We advocate genuine use of email. If your email bounce rate exceeds a permissible range, your account will be prevented from sending further emails. You are required to comply with the requirements of our Anti Spam Policy when you send commercial emails from 360CRM.

We are responsible to keep our system free from illegal activities. To ensure better deliverability for our customers and to maintain our reputation, emails sent via 360CRM will be monitored using automated tools. In case of violation of our terms, we may block emails from your account or even terminate your service.

Mail Add-on for 360CRM

Mail Add-on for 360CRM (hereinafter “Mail Add-on”) allows you to fetch, view, compose and send emails from your 360CRM account. If the configuration of Mail Add-on for a user (hereinafter “Configuration”) is set as “record level” or “complete”, the emails fetched will be visible to other users of the 360CRM account according to the permissions set by the administrator and may persist as part of the 360CRM account. Once you set the Configuration as “record level” or “complete” and the Configuration is locked by the administrator, you will not be able to change it without an administrator’s permission.

Telephony Functionality

In connection with your use of telephony functionality, as part of 360CRM, you understand and agree (i) that you may be required to provide additional information, as mandated by the concerned regulatory authorities, for purchasing telephone number(s); (ii) that you are solely responsible for complying with all applicable laws in all jurisdictions governing your use of the telephony functionality; (iii) that the telephony functionality is not intended to support or carry emergency calls to any emergency services; and (iii) to indemnify, defend and hold harmless 360CRM from and against any third party claim arising from any of the foregoing.

Usage Limits for 360CRM

360CRM may prescribe usage limits based on the subscription plan chosen by you. You must make sure that your usage is within the usage limits prescribed by 360CRM in order to avail uninterrupted service. You understand that 360CRM may restrict an activity if you reach the usage limit corresponding to such activity.


Integration of 360CRM with Third Party Applications using APIs provided by 360CRM requires technical skill. You understand that errors or defects in the integration may cause loss and corruption of data. You must make sure that you use the services of technically skilled persons for the integration. You agree that 360CRM is not liable for any loss and corruption of data caused due to errors or defects in the integration.

You must not try to access any functionality that is not exposed in the documentation for the API. You understand and agree that 360CRM will not be liable for the consequences of accessing or using any unexposed functionality of the API.

API Deprecation

360CRM, in its discretion, may cease providing the current version of the API either as a result of discontinuation of the API or upgradation of the API to a newer version. In both cases, the current version of the API will stand deprecated and become the deprecated version of the API (hereinafter "Deprecated Version"). When 360CRM decides to deprecate the current version of the API, you will be informed about such deprecation through a service announcement.

For a period of six months following announcement of deprecation (hereinafter the "Deprecation Period"), 360CRM will use commercially reasonable efforts to support the Deprecated Version. You understand that 360CRM is not obliged to provide the features of the newer version in the Deprecated Version.

360CRM in its discretion may cease supporting the Deprecated Version during the Deprecation Period if i) 360CRM is required to do so by law or ii) You have breached any provision of these Terms or the General Terms of Service or iii) 360CRM determines that supporting the API is likely to result in a security risk to 360CRM.

API Usage Limits

360CRM may prescribe usage limits, including limits on the number of calls, number of records per call, bandwidth usage and frequency of calls. You are required to adhere to the usage limits prescribed by 360CRM in order to avail uninterrupted service. You understand that 360CRM may restrict an activity if you reach the usage limit corresponding to such activity and that an API call may either fail or be partially executed if the usage limits are reached before or during an API call.

Modification of Terms of Use

360CRM reserves the right to modify 360CRM Terms of Use. Modifications to the Terms of Use are effective upon your use of 360CRM subsequent to publication of such modification.